Work with Me: Operations Strategy
Work with Me: Operations Strategy
Any change to your processes or tools should stem from this question: Why?
Your Why? is your business goal. Here are some examples of a Why?:
Are you looking to reduce your costs per lead?
Are you trying to get better insights on your users, so you can be more competitive in the marketplace?
Do you need to be more responsive or agile, especially in volatile or busy times?
Do you need to speed up your turnaround times to keep your customers?
Once you have your Why?, you need to determine ways to keep tabs on your progress for meeting your goal and to determine if you're on you're way to getting there.
These ways of keeping tabs are called key performance indicators and they're vital in operations.
I define your Why, create processes, define key performance indicators and choose tools, workflows and integrations to align you with your Why.
I want to hear about your Why? or help you figure out what your Why? is